Shipping Costs
Shipping costs are calculated at checkout based on the delivery address and the items in your order. This ensures that you receive an accurate quote tailored to your specific location and the weight and dimensions of the products you have selected.
Free Shipping
We are pleased to offer free shipping on orders of two or more items for customers in the United Kingdom and the United States. This offer is automatically applied at checkout when the eligible conditions are met. Please note that this promotion is limited to standard shipping options and applies only to addresses within the UK and USA.
Processing Time
All orders are processed within 5 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. In such cases, we will notify you of any significant delays.
Shipping Methods and Delivery Time
We offer a range of shipping options, including standard and expedited services. The delivery time will vary depending on your chosen shipping method and destination. You will receive an estimated delivery date at checkout.
International Shipping
We currently do not offer international shipping for certain items. For international orders, please note that additional charges such as customs duties, taxes, and import fees may apply. These charges are not included in the shipping cost and are the responsibility of the recipient.
Order Tracking
Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number. You can use this number to track the status of your delivery through our carrier's website.
Shipping Restrictions
Certain items may be subject to shipping restrictions due to local regulations. We will notify you at checkout if any products in your cart are not eligible for shipment to your selected address.
Missing or Damaged Orders
In the rare event that your order is missing or arrives damaged, please contact our customer service team within 5 days of receipt. We will work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact our customer service team at hello@nevergoalone.com We are here to help
